01When does our Password Safe version go out of support?
BeyondTrust's table puts 24.2.x out of support since September 2026 and 24.3.x at December 2026, with support ending on the last day of the month. Look up your exact build in the support life cycle page before you pick a date, and leave yourself time for a rehearsal.
02Is our self-hosted BeyondTrust Remote Support still exposed to the BT26-05 flaw? What should we check?
If you run Remote Support yourself on 26.2.3 or earlier and haven't applied BT26-05-RS, yes. Hosted sites were patched by BeyondTrust. Appliances older than 24.3.1 need an upgrade before the patch will go on. Patch self-hosted PRA as well, then check the appliance logs for sessions nobody asked for.
03Will BeyondTrust upgrade our Remote Support or PRA appliance automatically?
Only if you opt in. Starting with 26.3.1, there's a choice of tracks. Fast Track sites move to 26.3.x in their maintenance window from about mid-January 2027, Standard Track after 27.1 ships and Enterprise Track after 27.2. Test your integrations before your track's date comes round.
04How long will it take to get Endpoint Privilege Management onto every laptop?
It depends on device count and how many applications need elevation. We start in audit mode to see what people actually run, then move groups to enforcement in stages so the help desk isn't flooded.
05Can BeyondTrust control AI agents on our laptops?
Yes, that's the job of AI Agent Security. BeyondTrust said it would first sell it as an add-on to Endpoint Privilege Management, it was in private beta from mid-2026, and BeyondTrust launched it for Windows and macOS in October. We'd still pilot it next to your current EPM policies before trusting it.
06Do you also work with CyberArk and Delinea?
Yes, we work on all three. If you're still choosing, we'll line them up against your own systems, your hosting rules and how big the team running it will be.
07What drives the cost of a Password Safe project?
Mostly the number and variety of managed systems, how many service accounts have dependencies to map, and how many network zones need Jumpoints. Licensing is priced separately by BeyondTrust. We size the work after a short inventory of systems and accounts.