Duck Creek configuration that keeps up with monthly feature releases.
We configure and integrate Duck Creek Policy, Billing and Claims, move on-premises installs to Duck Creek OnDemand, and staff certified configurators when a rating change or a new state filing can't wait.
Feature Release 26.09, in production from 10 Sep 2026
release watch
Feature Release 26.0910 Sep 2026
Send acquisitionJul 2026
connects with
in short·15-second read
Cohash configures, integrates and supports Duck Creek Policy, Billing and Claims.
We move carriers from on-premises installs to Duck Creek OnDemand, the continuously updated SaaS built on Microsoft Azure, and we build regression packs for rating and forms so each Duck Creek Feature Release can be taken on time. We also staff certified Duck Creek configurators and integration developers.
you probably need this if
Duck Creek runs on-premises and the OnDemand move keeps sliding a year.
Rating changes wait weeks because regression testing is a spreadsheet.
A new state filing date is fixed and the configurator bench is empty.
Manuscript, rating, forms and integration inventory marked for OnDemand
Rating and forms regression pack built from production quotes and policies
Migration runbook with rehearsal timings
+ 3 more documents
who does it
Duck Creek Policy configurator (manuscripts and rating)Duck Creek Billing configuratorDuck Creek Claims configurator
Policy Configurator Certification
Billing Configurator Certification
30 Mar 2023Vista Equity Partners ownership Vista's take-private of Duck Creek completed in March 2023. Duck Creek remains a Vista portfolio company. source ↗
28 Apr 2026Agentic AI Platform launch AI platform for underwriting and claims, with an orchestrator, approval checkpoints and decision lineage. source ↗
Jul 2026Send acquisition Duck Creek acquired Send, adding agentic underwriting to the core platform. source ↗
10 Sep 2026Feature Release 26.09 Duck Creek's numbered feature release. You can run it in production from September 2026. source ↗
today · Oct 22, 2026
the story · duck creek estate
From the first call to a setup your own team can run.
Here's what usually prompts a call about your Duck Creek estate, what we do about it and in which order, and where you end up.
01 · where it hurts02 · what we change03 · how it runs04 · where you end up
incident board · duck creek estate3 open
openDuck Creek runs on-premises and the OnDemand move keeps sliding a year.
recurringRating changes wait weeks because regression testing is a spreadsheet.
blockedA new state filing date is fixed and the configurator bench is empty.
exposure
Move to Duck Creek OnDemandPolicy, Billing and Claims…Rating and forms regressionIntegrations through Integration…Agentic AI scopingCertified staff
startrehearsehandover
Content and integration…
Regression from your own…
Migration rehearsal
Release routine and handover
we are here
ready to hand over
Rating has been proven on the carrier's own quotes before it moves, and there's a…
The state goes live on the filed rates and forms.
Manuscript, rating, forms and integration inventory marked for OnDemand
Rating and forms regression pack built from production quotes and policies
chapter 01 · where it hurts
Why teams reach out
Duck Creek runs on-premises and the OnDemand move keeps sliding a year.
Rating changes wait weeks because regression testing is a spreadsheet.
A new state filing date is fixed and the configurator bench is empty.
chapter 02 · what we change
How we solve it
Move to Duck Creek OnDemand
Policy, Billing and Claims configuration
Rating and forms regression
Integrations through Integration Hub and APIs
Agentic AI scoping
Certified staff
chapter 03 · how it runs
Our approach
Content and integration inventory
Regression from your own policies
Migration rehearsal
Release routine and handover
chapter 04 · where you end up
What changes
Rating has been proven on the carrier's own quotes before it moves, and there's a release routine ready for continuous updates.
The state goes live on the filed rates and forms.
Manuscript, rating, forms and integration inventory marked for OnDemand
Rating and forms regression pack built from production quotes and policies
what we do
Our Duck Creek work
6 kinds of Duck Creek work, each run by engineers who have done it on live tenants.
An inventory of manuscripts, rating, forms and integrations on your on-premises install, a plan for what changes on OnDemand, and rehearsed data migration with Active Delivery in mind.
Product, rating and forms configuration for new states and lines of business, built and tested by certified configurators.
A regression pack built from your own quotes and policies, run on every Feature Release so rating differences show up in test.
Interfaces to agency portals, payments, document generation and data platforms, built on the integration layer Duck Creek supports for your version.
Scoping for Duck Creek's Agentic AI Platform, including which underwriting or FNOL workflow to start with, where a person approves and how decisions are logged.
Contract, contract-to-hire and permanent Duck Creek configurators and developers, onsite in the US or from nearshore and offshore teams across time zones.
capability 01 / 06in production
Move to Duck Creek OnDemand
An inventory of manuscripts, rating, forms and integrations on your on-premises install, a plan for what changes on OnDemand, and rehearsed data migration with Active Delivery in mind.
Scoping for Duck Creek's Agentic AI Platform, including which underwriting or FNOL workflow to start with, where a person approves and how decisions are logged.
Contract, contract-to-hire and permanent Duck Creek configurators and developers, onsite in the US or from nearshore and offshore teams across time zones.
We pieced these together from Duck Creek situations that come up a lot. They're patterns. You won't find a specific client in them.
case file 01
Commercial auto on an old on-premises install and an OnDemand contract signed
composite · not a client story
Beforethe situation
Commercial auto and general liability run on an on-premises Duck Creek install with years of manuscript changes. The OnDemand contract is signed, but rating has never been fully tested outside production.
What we dothe work
First we pull production quotes from across states and build the rating regression pack. Next, every manuscript change gets reviewed against what OnDemand keeps. No date is set until policy and billing data migration has been rehearsed.
Afterwhere you end up
Rating has been proven on the carrier's own quotes before it moves, and there's a release routine ready for continuous updates.
case file 02
A new state filing and no configurators free
composite · not a client story
Beforethe situation
Homeowners needs to launch in a new state on a filed date. The in-house configurators are tied up on a billing change, and forms and rating for the new state haven't started.
What we dothe work
We place certified Policy configurators on the state build, reuse the existing product structure where the filing allows, and add the new state's quotes to the regression pack before release.
Afterwhere you end up
The state goes live on the filed rates and forms. The regression pack covers it from now on.
We don't start a step until the last one has produced something you can check.
step 01
Content and integration inventory
We list manuscripts, rating tables, forms and integrations, note which ones are customized, and mark what's going to change on OnDemand.
step 02
Regression from your own policies
We turn real production quotes and policies into a regression pack for rating and forms, and run it in a lower environment on every feature release.
step 03
Migration rehearsal
We rehearse policy and billing data moves with your Active Delivery contacts, and the timings from those rehearsals set the cut-over plan.
step 04
Release routine and handover
When we leave, your team has the regression pack and a routine for reviewing releases, plus a configurator skills plan built around Duck Creek University certifications.
ai on duck creek
Where AI fits on Duck Creek, and where it needs guardrails.
Duck Creek sells an Agentic AI Platform. It has an Agentic Orchestrator, Agentic Intelligence and the Clarity Data Foundation, plus agents for underwriting, first notice of loss, product configuration and documents. It supports MCP and A2A, and carriers can bring their own models. Duck Creek publishes no release dates for any of it. Confirm availability first.
AI agentasks for data or an action
Scoped identityonly the access it needs
MCP serverthe one door into the platform
Logged, approveda person signs off on writes
Duck Creekdoes the work
Duck Creek says the Agentic AI Platform supports both the Model Context Protocol and Agent to Agent protocol. If an outside agent connects, through the platform or Duck Creek APIs, it gets its own service identity and scoped permissions. We'd use the approval checkpoints and log every call.
Agentic Orchestrator
This connects AI agents, systems and workflows across Duck Creek and third-party systems, and governance controls, approval checkpoints and decision lineage come with it. Our part is mapping which workflows it runs, and the points where a person approves before anything binds or pays.
Agentic applications
Duck Creek lists the Agentic Underwriting Workbench, Agentic First Notice of Loss, Agentic Product Configurator and Document Intelligence. Pick one line of business and baseline how it's handled today. Then test the agent on real submissions or claims. That's how we run it.
Models and governance
The platform isn't tied to one model. It keeps an immutable decision ledger with inputs, outputs and model version, and it watches for bias and drift after deployment. We wire that ledger into your model risk and audit processes.
AI around Duck Creek
We have AI write up product and rating configuration, draft regression cases whenever rating changes, and triage integration errors. Actuaries and engineers review the results.
Agents and policyholders quote and service policies through portals and CRM that call Duck Creek. Policy, Billing and Claims run as SaaS on Azure, and finance and analytics read from a reporting copy.
01 · Distribution
Agency portalquote · bind · endorse → Duck Creek OnDemand · quote and bind
Salesforceagent and service teams → Duck Creek OnDemand · policy lookups
Entra IDstaff sign-in → Duck Creek OnDemand · SSO
02 · Duck Creek OnDemand
Duck Creek OnDemandPolicy · Billing · Claims → Agentic AI Platform · submissions→ MuleSoft · outbound events→ Microsoft Fabric · reporting feed
Agentic AI Platformunderwriting · FNOL → Underwriters · referrals
03 · Downstream
MuleSoftpayments · documents
Microsoft Fabricloss and premium reporting
Underwritersapprove · refer
Read the diagram as text
Agency portal → Duck Creek OnDemand: quote and bind
Salesforce → Duck Creek OnDemand: policy lookups
Entra ID → Duck Creek OnDemand: SSO
Duck Creek OnDemand → Agentic AI Platform: submissions
Agentic AI Platform → Underwriters: referrals
Duck Creek OnDemand → MuleSoft: outbound events
Duck Creek OnDemand → Microsoft Fabric: reporting feed
use cases
Typical Duck Creek projects
The work teams usually bring us, and the platforms Duck Creek has to talk to while we do it.
DUC-01You run Duck Creek on-premises and want to move to OnDemand
common request
DUC-02Rating changes take weeks because nobody trusts the regression testing
common request
DUC-03A new state or line of business needs configuring by a fixed filing date
common request
DUC-04Integrations were built years ago and break on every upgrade
common request
DUC-05You want to pilot Duck Creek's agentic underwriting without losing control of binding decisions
common request
These are working documents, written against your configuration, so your team can run them without us.
inventory01
Manuscript, rating, forms and integration inventory marked for OnDemand
yours to keep
tests02
Rating and forms regression pack built from production quotes and policies
yours to keep
runbook03
Migration runbook with rehearsal timings
yours to keep
report04
Feature release review checklist for your products
yours to keep
plan05
Configurator skills plan mapped to Duck Creek certifications
yours to keep
design06
Agent approval and logging design for an underwriting or FNOL pilot
yours to keep
talent and delivery · duck creek
Certified engineers, wherever you need them.
Some clients want a project team, some want a couple of engineers on theirs. Either works. Onsite, nearshore or offshore, with handovers across time zones that keep things moving.
Duck Creek Policy configurator (manuscripts and rating)
Duck Creek Billing configurator
Duck Creek Claims configurator
Duck Creek integration developer
Duck Creek OnDemand migration lead
due diligence · duck creek
Questions to ask any partner, including us.
Put these to anyone bidding on your Duck Creek work. The ones who've done it answer differently from the ones who've read about it.
Q1
How will rating be tested on each feature release once we're on OnDemand?
OnDemand updates all the time. If you don't have a rating regression pack from your own policies, defects surface as wrong premiums.
Q2
Which of our manuscript changes carry over to OnDemand, and which need rework?
Customized content decides the size of the move. An item-by-item list stops surprises late in the plan.
Q3
Which Duck Creek certification does each person on the team hold?
Duck Creek separates business and configurator certifications per product. A Policy configurator certification says little about Billing.
Q4
Where will a person approve before an AI agent's decision binds a policy?
Duck Creek's Agentic AI Platform includes approval checkpoints, but the carrier still has to decide where they sit and who signs off.
Q5
How will policy history move, and how much will you migrate?
How much history you move drives migration time and cost. Agree the cut-off early and the rehearsals stay realistic.
01What changes when we move from on-premises Duck Creek to OnDemand?
OnDemand is continuously updated SaaS on Microsoft Azure, run through Duck Creek's Active Delivery service. The upgrade projects go away. In their place you take feature releases on Duck Creek's timetable, and your testing and change process have to move at that pace.
02How long does an OnDemand move take?
It depends on how much custom manuscript and rating content you carry, how many integrations need rework and how much policy history you migrate. We size it after the inventory.
03Are your configurators certified?
Yes. Duck Creek University runs the certifications, split into business and configurator tracks for Policy, Billing and Claims. Whoever we place holds the one for the product they'll work on.
04Who owns Duck Creek now?
Vista Equity Partners. The acquisition completed in March 2023, and Duck Creek still lists itself as a Vista portfolio company.
05Do you also work on Guidewire?
Yes. After an acquisition some carriers end up running both. We have a separate Guidewire page, and we staff each platform with its own specialists.
services
Related services
Projects on Duck Creek usually end up touching one of these, so they're worth a look.
