01How does Ping's LTS and STS policy affect our upgrade plan?
LTS versions stay in active maintenance for at least three years, and you can buy one more year of Extended Limited Support on top. STS versions get maintenance releases for a year after the next version ships, followed by a year of End of Maintenance. If upgrades are rare in your shop, standardize on LTS. Ping's EOL tracker has the dates for each product.
02Should we move from PingFederate to PingOne?
Sometimes. PingOne takes server upkeep off your plate. If you have strict hosting rules, a lot of customization or heavy on-premises traffic, PingFederate usually still fits better. Plenty of teams run both, so decide it one app at a time.
03What is ID-JAG and why does it matter for agents?
ID-JAG is short for Identity Assertion JWT Authorization Grant. Say an agent works for a user and needs a partner's API, and that API trusts a different authorization server. The agent hands over an identity assertion and gets an access token back from that server. PingFederate 13.1 does this through OAuth token exchange, so nobody has to paste a shared secret into the agent's config.
04Do you also support ForgeRock?
Yes. ForgeRock belongs to Ping Identity now, so its products carry Ping names. If you inherited a ForgeRock estate, we upgrade and support PingAM, PingIDM and PingDS.
05How long does a PingFederate upgrade take?
It depends on how many versions you are crossing, how many adapters and integration kits you run, and how much custom code there is. We clone the environment, rehearse the upgrade with timings, and base the estimate on that rehearsal.
06Which PingFederate versions are still supported, and when does 12.2 reach End of Life?
Ping's EOL tracker still lists 12.2, 12.3, 13.0 and 13.1 as supported. 12.2 drops off in December 2026, so if you're on it, the upgrade belongs on this year's plan. 12.3 is the LTS line, with End of Life planned for June 2029.
07Which PingFederate versions fix CVE-2026-20773?
Ping fixed it in 13.1, 13.0.2, 12.3.6 and 12.2.8, plus 12.1.11, 12.0.11 and 11.3.15 for older lines. The bug lets admins in some roles run expression tests their role shouldn't allow. It needs an admin login, but it still scores 8.5 on CVSS 4.0, so patch and check who holds admin roles.